1. Delivery Overview
After our standard processing period of 2-3 business days, domestic orders are delivered within 3-7 business days and international orders within 7-14 business days.
2. Our Guarantee
At Hazellooms, we stand behind the quality and craftsmanship of our products. Your satisfaction is our priority.
We offer a full refund if you receive a damaged, defective, or incorrect item, provided the item meets our return conditions.
3. Eligibility & Conditions for Return
To be eligible for a refund, please ensure the following:
a) The item is unused, unworn, unwashed, and in its original condition.
b) The parcel is returned in its original, branded packaging.
c) All original tags, labels, and accessories are intact and attached.
4. How to Initiate a Return
We kindly request you to notify us within 24 hours of receiving your parcel.
To initiate the process, please contact us at hazelloomspk@gmail.com or WhatsApp at +92 303 8310366 with:
i) Your Order Number
ii) Clear photographic or videographic evidence substantiating your claim
Our Quality Assurance team will review your request promptly and provide you with further instructions.
5. Refund Process
Upon approval and successful inspection of the returned parcel, the refund will be processed to your original method of payment within 10 to 15 working days.
Hazellooms reserves the right to amend this policy at any time.
